Terms & Conditions

Welcome to FRANKL. These Terms & Conditions ("Terms", "Terms and Conditions") govern your relationship with frankljewelry.com (the "Website") operated by NAGUE BV ("us", "we", or "our"). Please read these Terms and Conditions carefully before using our Website. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access or use the Website. The Terms applicable to your order are those published at the time of placement of the order. We recommend that you print or save a copy of these Terms for any future reference.  Purchases If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, phone number, and shipping address.  Pricing Applicable prices are as listed on the website at the time the order is placed. Prices displayed during the purchasing process are shown in euros and include VAT and administrative costs unless specified otherwise. Any discounts granted to the customer will be applied to the product prices, not to the transport costs. Discounts cannot be applied retroactively and are non-refundable after the sale is completed. FRANKL reserves the right to change selling prices and transport costs at any time. However, the prices and costs for products already purchased will be as invoiced and stated in the order confirmation email. Products remain the property of FRANKL until the customer has paid the full purchase price and associated costs.  Invoicing The customer agrees to receive invoices electronically. If a hard copy invoice is preferred, it can be requested via info@frankljewelry.com.  Payment Methods Purchases can be paid for online using Visa, Mastercard, Maestro, and Bancontact. The customer's bank account will be debited once the purchase is confirmed. Payment will only be processed after the customer's bank consents to FRANKL. If the customer's bank declines the payment, the order will be automatically canceled. Stripe is used for online payment processing. The company does not have access to customers' confidential payment details and does not store them. FRANKL reserves the right to refuse any order from a customer with whom there is an ongoing dispute or who has previously initiated a dispute. The company may also refuse an order if the customer has not fully paid for a prior order, or in cases of suspected abuse, legal misuse, or bad faith.  Disclaimer FRANKL cannot guarantee that the content of the Website is always free of inaccuracies, typographical errors, or up-to-date information. FRANKL reserves the right to change the site's content and the items available in the product range at any time. Despite our efforts to display accurate texts, images, and pricing on the site and webshop, errors may occur. If you are charged the wrong amount while shopping, we will offer you the option to place a new order with the correct price or cancel your order. If we are unable to contact you, your order will be automatically cancelled. FRANKL is not responsible for any damage caused by using or being unable to use the Website. We cannot guarantee problem-free, uninterrupted, and secure access to the site.  Intellectual Property The Website and its original content, features, and functionality are and will remain the exclusive property of FRANKL and its licensors. The brand and content of the Website is protected by copyright, trademark, and other laws of both Belgium and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of FRANKL.  Links To Other Web Sites Our Website may contain links to third-party websites or websites that are not owned or controlled by FRANKL. FRANKL has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that FRANKL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.  Force majeure In circumstances beyond FRANKL's control, such as natural disasters, acts of war, government actions (including embargoes or regulatory changes), strikes or labor disputes affecting essential services, power outages or disruptions in telecommunications or transportation networks, and epidemics or pandemics, FRANKL is absolved from its obligations and reserves the right to cancel or not fulfill contracts established with customers.  Termination We may terminate or suspend access to the Website immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.  Governing Law These Terms shall be governed and construed in accordance with the laws of Belgium and any dispute concerning these Terms shall be determined by the court of Antwerp. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Website, and supersede and replace any prior agreements we might have between us regarding the Website.  Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If there is a change in Terms and you do not agree to them, please stop using the Website. Users are responsible for keeping themselves updated with such changes.  Contact Us If you have any questions about these Terms, please contact us at info@frankljewelry.com.  Company information NAGUE BV (Reg. No. 1009.572.040)Kanunnik Peetersstraat 1032600 Antwerp,  Belgiumemail: info@frankljewelry.comVAT: BE1009.572.040  Version The latest update of the Terms and Conditions was made in August 2024.  Site credits Website design by Studio Calypso.

Privacy

At FRANKL we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Website"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.  Information We Collect

We may collect personal information from you when you visit our Website, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information may include your name, email address, mailing address, phone number, and payment information.

  How We Use Your Information
  • To process and fulfill your orders, including to send you emails to confirm your order status and shipment.
  • To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, and promotions.
  • To improve our Website and customer service, and to personalize your experience.To administer a promotion, survey, or other site feature.
  • To comply with legal obligations.
  Sharing Your Information We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.  Security of Your Information We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  Your Rights and Choices You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.  Cookies A cookie is a small data file that is saved on your computer, tablet, or mobile phone and is necessary for the website to function properly. Cookies provide insights into your visit to the website, enabling FRANKL to continuously optimize and tailor the site to meet your needs and interests. FRANKL uses cookies with user consent. You can delete previously accepted cookies through your browser settings. Note that if you use multiple browsers, you will need to delete cookies in each one individually.  Changes to This Privacy Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.  Contact Us If you have any questions about this Privacy Policy, please contact us at info@frankljewelry.com.